Return & Refund Policy

Custom from Heart works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

First of all, if you would like to request cancel, replacement or refund for any reasons, please contact

Custom from Heartsupport at support@customfromheart.com and following our guide.

WHEN AND HOW DO I RECEIVE REFUND?

All transactions, including refunds, will be processed securely through PayPal or Stripe. You can refer to our Billing T&Cs for further information. 

You will usually receive your refund within 5 business days. It may take few working day(s) longer according to bank process. Please contact us if you notice it takes too long for the refund to reach you.

WHEN CAN I REQUEST A REPLACEMENT ITEM OR REFUND?

To be eligible for a refund/replacement, please make sure that:

Firstly, customers have 3 days from the day they received their item to request a replacement or refund.

Secondly, each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or refund for any of the following reasons:

• The product itself is flawed.
• The quality of the printing is poor.
• Final product is materially different than the design presented on our website.
• The following information of product is not the same as the order: type, size, color, printing content.

Lastly, since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.

HOW MANY DAYS DO CUSTOMERS HAVE TO RETURN A PRODUCT? 

30 Days from the date your package is delivered

DAMAGED/INCORRECT/LOW-QUALITY PRODUCTS

We guarantee to issue you a free replacement or refund in the following situations:

• The design was poorly printed.
• You received a different size from what you ordered.
• You received a different product from what you ordered.

Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.

Check our size chart carefully because if your ordered size doesn't fit you, we can't take respondsibility.

HOW DO I RETURN ITEMS?

Return shipping address: House 50 Tran Minh Tong Street, Hoa Minh Ward, Lien Chieu District, Da Nang City, Vietnam , 550000

A:If customer would like to return the item we only accept return of items if they meet all of following conditions:

• Within 3 days of receipt of your shipment
• In original condition
• Unwashed and Unworn
• In the original packaging

After contacting our supports and receive our response, please do exactly following instructions:

• Pack all the returned items, along with a print off of your confirmation of purchase email.

Please provide us the tracking number from post office or couriers

You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.

RETURN SHIPPING COST:

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

US Address: 176 N La Brea Ave, Los Angeles, CA 90036.

Email: support@customfromheart.com